HughesNet Authorized Retailer
HughesNet Satellite Internet

Plans starting at

$ 49
99 /mo

HughesNet Frequently Asked Questions

How satellite Internet works

  • 1. First, when you type in a URL for a website, a request is sent from your computer to a HughesNet satellite in space.
  • 2. Next, the satellite contacts the Hughes Network Operations Center (NOC) to find the website you requested.
  • 3. Finally, the website sends all the information back through the NOC, to the satellite, back to your computer through your HughesNet satellite dish and modem.

Even though signals are traveling from Earth to space and back again, this whole process only takes a fraction of a second.

Installation

Do you have a clear view of the southern sky?

Your location will need an unobstructed path from the satellite antenna to the southern sky in order to send a strong signal. Your local HughesNet-authorized installation professional will be able to check to make sure the path is clear before beginning the installation process.

Have you checked to make sure you know the time and date of your installation?

Double-check your schedule to make sure you don’t have any conflicting appointments, since you need to be in your home during the installation. It’s also important that whoever is home is at least 18 years old.

By being at home during the installation process, you will be able to get direct answers to any questions you have about your HughesNet service.

Is my computer compatible with HughesNet?

Here’s what your computer will need for you to use HughesNet:

A compatible operating system

  • Windows users: Any version that Microsoft supports: Windows XP Service Pack 3 or later (Windows Vista Service Pack 2, Windows 7 Service Pack 1, or Windows 8).
  • Apple users: Mac OSX 10.6 Snow Leopard and later.

Network capability (10/100 Ethernet pre-equipped)

Most computers manufactured in the past several years have these prerequisites standard, but be sure to check before installation day.

Where do you plan to use your Internet?

In order to access high-speed Internet as soon as possible, your home computer setup will need to be in place prior to installation.

What can I expect the installation process to look like?

First, your local installation professional will mount your satellite dish on an approved structure that is at least 4 feet off the ground. Your technician will do this with either a roof or wall-mounted bracket.

Then, your technician will install a coaxial cable jack in the room where your HughesNet system will be housed. Two exterior RG-6 coaxial cables will be routed from the satellite dish to your coaxial cable jack.

Before your technician leaves, he or she will verify that your satellite signal is in working order and that you will be able to get online without any trouble.

How quickly will I be able to get HughesNet service?

Often, next-day installation is available. Have your sales representative check the availability of next-day installation when you place your order.

What is not included in standard installation?

  • • Mounting to a roof structure that is higher than one story.
  • • Pole mount for cosmetic purposes. A pole mount will only be included in your installation if it is needed to give you a clear view of the southern sky.
  • • Custom work, including moldings or cosmetic hardware to hide cables. Consult with your installation technician before he or she begins working if you have any questions.
  • • The removal of previously mounted equipment. However, this removal or repair may be performed with a signed Waiver of Liability.

Compatibility

Are Macs and PCs compatible with HughesNet?

Windows and Macintosh operating systems are both compatible with HughesNet, although HughesNet has developed these minimum requirements:

  • • Windows 2000 PE or higher (including VISTA), or Mac OS 10.1 or higher
  • • Network capability (10/100 Ethernet pre-equipped)

Speed

What kind of download and upload speeds can I expect with HughesNet service?

There are multiple factors that determine upload and download speeds, including how your computer is configured, the website speeds, and the number of people accessing the network at the same time. Stated speeds and uninterrupted use of service are not guaranteed. If you use the Internet during peak hours of the day, you will likely find slower upload and download speeds.

Can I run a VPN over my HughesNet system?

Running a VPN over satellite is not ideal since it can reduce your speeds up to 75%. A VPN is also not compatible with HughesNet’s Basic Service plan.

Time-sensitive applications aren’t recommended. These include twitch gameplay and real-time equities trading.

What does “transmission latency” mean?

Latency refers to the amount of time that it takes for data to travel across a network. The transmission latency for a satellite connection is about a half-second delay, because the data is traveling to space and back.

Can I connect multiple computers to a single HughesNet connection?

Yes, you can connect multiple home computers and laptops to a single HughesNet Internet connection. Home networking equipment may be required and is not included with your HughesNet system.

Contact your network hardware manufacturer and/or operating system software developer (Hughes is not responsible for home network configuration or management) to learn more about support, configuration, and network setup.

Simultaneous use of high-bandwidth applications by multiple users may result in degradation of speed and is subject to the HughesNet Fair Access Policy.

Gaming

HughesNet Gen4 service plans will work with many features offered through gaming services such as Xbox LIVE® and the PlayStation Network. You will be able to download games and game updates, and use the streaming video and music services offered through your gaming system, such as Netflix® and Hulu™. However, the majority of real-time, multi-player games that people play on Xbox LIVE and PlayStation will not work over any satellite Internet service. Strategy and "turn-based" games will work but games requiring a rapid response such as "first-person shooters" will be unplayable.

Learn more about HughesNet and gaming capabilities

General

There is a minimum commitment of 24 months when you order HughesNet. If you wish to terminate service before that 24-month period expires, the Early Termination Fee and any Unreturned Equipment Fees will apply.

If you cancel service within 30 days:


Purchase option
  • • $200 refund for returned equipment in good condition
  • • No service termination fee
  • • No refund of installation fee

Lease option
  • • $99 Upfront Equipment Fee Waived
  • • $300 Unreturned Equipment Fee if equipment is not returned within 45 days of cancellation date

If you cancel service AFTER 30 days:


Purchase option
  • • You will be charged a Service Termination Fee of up to $400, which will be prorated to cover the remaining period on the term.
  • • Refunds are not applicable on purchase equipment for service cancellations after 30 days.

Lease option
  • • $400 service termination fee. $99 Upfront Equipment Fee Waived.
  • • $300 Unreturned Equipment Fee if equipment is not returned within 45 days of cancellation date.

If you cancel service AFTER 24-month service commitment:


Lease option

$300 Unreturned Equipment Fee ($100 for the modem and power supply and $200 for the radio transmitter) if HughesNet modem, radio, and power supply are not returned.


What is the HughesNet return policy?

If you cancel your service within 30 days of activation, and return your HughesNet modem and radio (transmitter), you can receive a refund of $200.

Installation charges and other fees are not refundable. The HughesNet radio and modem must be returned to Hughes in good condition in order for you to receive the equipment refund. Hughes will provide you with instructions on how to uninstall and return your equipment.

You are not required to return any mounts, cables, or the antenna. Also, Hughes is not obligated to uninstall or pay for the uninstallation of the antenna, mount, or any cables.


How do I get in contact with HughesNet Customer Support?

For HughesNet Technical Support or Customer Service, please go to www.myHughesNet.com where you can chat with our technical support staff, check your usage, test your satellite speed, or browse our online help files.

You can also view your account status, online invoices, and activity history. Telephone Customer Service and technical support are also available toll-free at 1-866-347-3292.


Whom can I contact to receive mobile high-speed Internet service?

To receive mobile high-speed Internet service, please contact one of the following providers:

Mobil Satellite Technologies, www.mobilsat.com – 1-757-312-8300

Ground Control, www.groundcontrol.com – 1-800-773-7168

Internet Guide

FEATURED PROMOS

HughesNet Gen4

HughesNet services employ the use of groundbreaking satellites, which bring you groundbreaking satellite Internet speeds. Faster than any other satellite Internet provider, HughesNet technology can get you online wherever you live.

Affordable Options

Whether it's choosing to lease your satellite Internet equipment instead of buying it, or choosing one of the HughesNet plans, affordable options are everywhere you turn.

Unbeatable Availability

Every state in the continental U.S. has access to fast speeds and the reliability of HughesNet services — including those hard-to-reach rural areas. Live where you want and get online how you want thanks to HughesNet.

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