What can I expect from a HughesNet professional installation?
After your order is placed, prepare for your installation appointment
At the time of your HughesNet service order, an installation appointment is typically arranged to fit your schedule. Often, an installation appointment is available the next day. Be sure to check the availability of next-day installation when you speak with a customer service representative!
Here are a few steps to make sure your home is prepared for the installation:
Confirm the installation appointment
If you don’t initially hear from the installer, visit the HughesNet order inquiry website to get the contact information of the installer and distributor.
Refer to orderstatus.hughesnet.com to retrieve any additional information you may need related to your HughesNet service order.
If for any reason you need to change your installation appointment time or date, contact the installer directly to reschedule.
Know where you want the modem to be installed
The modem is typically installed next to your computer.
Confirm that your computer is compatible and meets these minimum requirements:
Windows 2000 PE or higher (Includes Windows XP and Vista)
Mac OS 10.1 or higher
AND 10/100 Ethernet pre-equipped
Verify that you have an area on your roof that is able to accommodate a satellite dish
This area needs to have a line of sight to the southern sky (Note: This means no trees, buildings, or barriers in the way!)
Needs to be accessible with a 24- to 25-foot ladder for servicing
Make sure you can be home for the entire installation process
Assistance may be needed in finding the best location for your satellite dish.
Make sure you can be there for approximately 4 hours during the installation.
Be aware that you need to be at least 18 years of age.
If you are a renter, be sure you have your landlord’s permission to install a satellite dish on the property.
The HughesNet installation process
Your installation professional will arrive with all the equipment needed for your new Internet service.
Your local installation technician will mount your satellite dish on an approved structure that is at least 4 feet off the ground for the safety of small children. This can be done with a roof or wall-mounted bracket.
The technician will then install a coaxial cable jack in the room where your HughesNet system will be housed.
Two exterior RG-6 coaxial cables will be routed from the satellite dish to your coaxial cable jack.
The satellite Internet signal will then be monitored by your installation professional. They will verify that your satellite signal is in working order and ready to use!
Items NOT included in a standard installation
HughesNet customers may sometimes want to customize their high-speed satellite Internet installation to specific requirements. The following enhancements may be added on to your order or purchased directly from an independent HughesNet installer, and all costs will be itemized.
Wireless or hard-wired network routers (required to use a Wi-Fi connection in your home)
Configuration from your computer to the router
Special materials (molding or cosmetic hardware) to hide exposed cables
Removal of previously-mounted equipment or building of structures to hide the HughesNet system